4 out of 54 of 5Verified customerSupport and communication
Support communication was faster than before but sometimes unclear
Reflecting on my experience with WFHI's telephonic support compared to other services I have used, I found that their response times were notably quicker. The priority assistance meant I usually did not have to wait long to get through to someone who could help with queries about the software updates and dialer usage. However, occasionally the explanations I received were not fully clear, which caused me to seek confirmation multiple times. This contrasted with my prior experiences where support could be slow but more thorough in explanations. The sign-up and invoicing communication was straightforward and consistent throughout the process which was a positive aspect.