Support communication was confusingly out of order
My experience with the telephonic support from WFHI was mostly frustrating, and I think the key issue was the sequence in which I was given instructions. When I originally called for help about the database feature, the rep suggested actions that didn't seem to fit the problem I described. For example, they asked me to reset parts of the software that weren't related to my issue, and I felt like I was wasting time. On the positive side, the support person was polite and patient, which I respect. However, the lack of a sensible order in troubleshooting steps made the whole process longer and less effective than it could have been. Eventually, I managed to sort things out after several calls, but I wished there was a clearer pathway or perhaps a more tailored script for common issues. It seemed like sometimes the communication was one-size-fits-all, which was not helpful in my case. So while I can say the support tone was fine, the way they guided me just didn't make the experience smooth or efficient.