Support communication was acha kurang tha compared to expectations
Maine socha tha ki jab call karungi support team ko toh mujhe bahut jaldi aur clearly samjhayenge, par thodi bhethari chahiye thi iss communication mein. Jab main ne sign-up karke software ko use karna start kiya, toh training samajhne mein better help mili, lekin jab technical issue hua toh response time kaafi lag gaya. Lekin jo support mila tha, unhone patiently mere doubts clear kiye aur software ke dialer feature ko better samjhaya. Mujhe lagta hai ki agar next time koi madad lagegi toh main fir call kar sakti hoon, par ummeed karungi ki thoda aur faster aur clear communication hoga. Payment aur invoicing system straightforward tha, koi dikkat nahi aayi usme. Overall, training aur onboarding achhe the par support ka experience jyaada smooth nahi raha, expect kar rahi thi ki thoda priority assistance mein behtari hogi.