Support communication was a letdown despite prompt responses
I found the telephonic support somewhat disappointing despite the fact that they responded quickly whenever I called. While the staff were polite, the help they provided didn’t really solve my issues, leaving me frustrated. It was especially challenging because I was still getting used to the software and needed clearer guidance on setting up the dialer and using the database feature effectively. The automatic updates sometimes changed things without warning, and when I reached out, I hoped the support team would give thorough explanations—but that often didn’t happen. Having said that, the invoicing and payment process did work as expected, which I appreciate since that was a straightforward part of the experience. However, because of the lack of effective support, I’m not confident that I wouldn’t run into similar issues again and definitely expect to need help in the future. This leaves me feeling rather nervous about relying solely on the tools, since the guidance didn’t fully meet my needs at critical moments during onboarding and training.