Support communication mostly met my expectations
When I first signed up, I wasn’t sure how much the telephonic support would actually help, but overall it matched what I had imagined. The staff were friendly and mostly clear in their communication, which helped me get through the initial setup. I appreciated having priority assistance available since resolving software questions promptly matters a lot in my remote work. That said, sometimes the support took longer than I hoped to call back, which caused minor delays in my workflow. Still, the regular updates to the software improved things continuously, making the overall experience positive. I think it mostly lived up to what I expected beforehand, with just a tiny reservation on responsiveness timing. I’m confident continuing with WFHI software and training because most of my communication needs were fulfilled well enough through the support channels.