Support communication mixed with some clarity in navigation
I generally found it quite difficult to efficiently track down the specific help I needed within the WFHI software and portals. Despite the broad availability of support options, the information felt scattered, sometimes requiring multiple attempts or calls to the telephonic support team just to clarify basic issues. This aspect slowed down my workflow considerably, and the wait times added to the frustration. On the positive side, once I did connect with the support staff, their technical explanations were clear and mostly helpful, providing some relief after the initial difficulties. The regular automatic updates, though sometimes introducing new layout tweaks, did improve navigation eventually, making it easier to find common functions after a short adaptation period. I also appreciated the structured invoicing and payment process, which was straightforward and well explained from the start without hidden complexities. Ultimately, the blend of a somewhat confusing support approach with a couple of user-friendly aspects like billing clarity and gradual interface improvements leaves me uncertain about recommending this software. It neither fully meets expectations for smooth accessibility nor is it completely frustrating. There is a definite need for better organization and quicker telephonic guidance to elevate the user experience to a more professional standard.