Support communication - mixed feelings
You handled some parts of support well, but others fell short in my experience. When I ran into issues with the dialer not connecting, it took longer than expected to reach someone on telephonic support. Once connected, the assistance was helpful and they guided me through steps to resolve the issue. Still, the initial wait felt too long and could be improved. On the positive side, the automatic updates to the software happened quietly in the background without disrupting my work, which is something I appreciated a lot. But communication during that time was unclear – I had no idea when the update finished or if it was successful until I checked the dashboard manually. The onboarding training material was well structured and easy to follow, so I could start using the database feature fairly quickly, which worked smoothly without bugs. Overall, you need to focus on reducing response times for support calls and improving transparency during updates, but the existing tools and training content are solid.