2 out of 52 of 5Verified customerSupport and communication
support communication mein clarity thi, par response slow tha
Maine support se baat ki toh unhone koshish ki samjhane ki lekin explanation thodi mixed quality ki thi. Kuch samay during calls ya chats mujhe clear answers milte, par kabhi kabhi confusion badhta, jisse mujhe apni taraf se zyadha clarify karna padta tha. Overall tone warm thi, jo comfort deta tha, par main expect karti thi ki thoda zyada simplicity se complex issues ko explain karenge. Waiting time toh manageable tha, par clarity thodi inconsistent thi jo thoda frustrating tha. Software use karte waqt mujhe support ke saath communicate karna padha, jisse mujhe lagta tha ki agar clearly aur systematically explain hota toh better user experience hota. Thoda improvement karne ki zarurat hai communication style mein.