Support communication ko samajhna theek hai, par aur clarity chahiye
Main WFHI ke support aur communication ke baare mein apni rai dena chahti hoon. Overall, jo wording aur labels software mein use hue hain, wo generally samajhne layak hain. Par kuch cheezein thodi confusing thi, jaise database ke andar kuch fields ka naam aur dialer ke controls pe jo instructions diye gaye woh kabhi clear nahi lagte the. Jab maine support team ko call kiya, toh unhone apna jawab theek se diya, lekin kabhi kabhi technical terms itne easy nahi lagte jo har user samajh sake. Support ka behavior theek tha, lekin agar labels mein thodi aur simplicity hoti toh better hota. Payment aur invoicing ke process mein labels ekdum clear the, koi issue nahi tha wahan. Mera verdict hai ki communication theek hai but thoda aur user friendly hona chahiye for new users to have a better experience.