Support communication kaafi disappointing tha
Main initial expectation lekar WFHI software sign-up kiya tha aur socha tha ki support system seamless hoga. Lekin waqt ke saath jab maine telephonic support contact kiya to response time slow tha. Kabhi kabhi mujhe lagta tha ki unka communication clear nahi tha, specially jab complex queries uthayi thi. Wo jo kaha woh kabhi kabhi mismatch karta tha mere experience ke saath. Training sessions mein jo basics clear hue the, wo thik-thak the, aur dialer tool kaafi sahi se chal raha tha, lekin overall support kaafi better ho sakta tha. Automatic updates mein kuch bugs ke wajah se software thoda freeze bhi hua, jisse workflow der se chala. Invoice aur payment ke process simple the, isme koi problem nahi hui. Lekin jab maine multiple support calls ki toh same information baar-baar deni padti thi, matlab yeh process frustrating tha. Mera overall experience thoda mixed raha, jo expectations thi woh poori nahi hui lekin software ke calling aur database feature mein kuch acha mila. Soch raha tha ki software reliable hoga, par communication ne thoda disappoint kiya. Agar support ko improve karte hai toh better service mil sakti hai.