The telephonic support was generally responsive, which was the best part of my experience. When I en

The telephonic support was generally responsive, which was the best part of my experience. When I en

The telephonic support was generally responsive, which was the best part of my experience. When I encountered issues with the dialer's integration into my workflow, the support team provided clear and timely guidance that helped resolve those difficulties. However, the sequence of communication could have been better organized. At times, I felt the instructions were given in a confusing order, with steps that should have come earlier delayed until later. This sometimes meant that I was attempting fixes without the proper background or context, causing delays. The follow-up from support was inconsistent, leading to repeated questions that could have been avoided. While I appreciated the willingness of the team to assist, a more structured approach to problem-solving and clearer communication would have significantly improved the experience. Overall, some aspects worked well, particularly responsiveness, but the disjointed flow of guidance was frustrating and slowed progress more than it should have.