Support communication fine, but missing quicker callbacks
I have to say that while support was generally courteous and knowledgeable, the communication processes left some room for improvement. I found myself having to repeat details sometimes when transferred between representatives, which added unnecessary time. Waiting on callbacks or updates also seemed longer than I expected for a service emphasizing support. Although the telephonic assistance was available when I called, the overall experience could have been improved by more prompt follow-ups and fewer repetitions. The sign-up and software onboarding phases were smooth and well-documented, so initial interactions were clear enough. The automatic updates to the software worked reliably without interrupting my workflow. I appreciate the training content as well, though I felt there could be a more direct feedback channel rather than waiting for scheduled calls. Billing and payment instructions were straightforward, with invoices coming as expected. In summary, everything functions well, but what was missing for me was a quicker, more seamless communication loop during support.