Support communication expectations thodi kam rahi
Main pre-purchase phase mein jyada clear aur detailed information ki ummeed kar rahi thi, par jo mila woh thoda mismatch tha mere expectations se. Jo sales team ne software ke features aur training modules ke baare mein bataya tha, usmein kaafi general information thi, jo practical use cases mein fully match nahi karti thi. Lekin main yeh maan sakti hoon ki sign-up process aur invoicing system thik-thak set hai, jahan mujhe koi problem nahi aayi. Jo telephonic support mila, woh kabhi-kabhi slow tha, aur explanations bhi perfect nahi lagti thi. Overall, mujhe laga ki sales aur pre-purchase communication better ho sakti thi, taki potential customers ko pehle se hi clear ho jaye ki software kaise kaam karega aur kya expectations rakhni chahiye.