Support communication: dialer set-up worked, but ongoing help limited
You handled the initial setup of the calling tools quite efficiently. The dialer got correctly integrated into my workflow after the first few setup calls, which was good to experience. However, after this one-off setup, I felt your ongoing support fell a bit short. When I encountered minor glitches during regular use, the telephonic assistance was not as prompt or helpful as I expected. You seemed prepared for the initial onboarding but less so for continuous troubleshooting. The invoicing and payment side was smooth, so no issues there. That said, the mix of effective initial help with weaker continual communication has left me feeling a bit conflicted. Overall, it's a case of you being strong at starting things but less consistent in long-term support, which is something you could definitely improve on for better user satisfaction.