Support communication clear only once, might not suit everyone
I did find one instance where the support representative explained the dialing tool usage quite clearly and it helped me move forward with my calls. However, aside from that moment, most of the explanations I received were vague and hard to follow. Often, my questions about database syncing or software updates were met with unclear or incomplete answers, which left me frustrated. It’s hard to say if this experience is typical, but I suspect those who prefer very detailed and patient communication might not find this support style beneficial. If you can manage with minimal guidance and are willing to figure out parts of the software yourself, it might work better. But for users needing step-by-step help and clear instructions every time, I wouldn't recommend depending heavily on their support as it stands.