Support clicked once I stopped repeating myself
I noticed that the moment it clicked was after I stopped having to repeat my issues over the phone multiple times. Initially, support involved a fair amount of waiting and having to go over the same details repeatedly, which was somewhat inefficient and time-consuming. However, once I found the right channel and the support team member understood my situation clearly, the communication flowed much better. The instructions became straightforward and the telephonic assistance provided was direct. There was no unnecessary repetition after that point, which helped me progress faster with the software and dialing tools. The support experience overall was adequate, with the main frustration being the initial back-and-forth calls. The system itself is logical and updates happen automatically without needing me to intervene. Invoicing and payments were also dealt with clearly once I had support's input on the processes. So, while the start was tedious, it improved as soon as the proper understanding was established.