Support clicked for me after a couple of days
At first, I wasn’t quite sure how responsive the WFHI support would be because the first few days felt a bit slow during my onboarding. But as I kept using the software and training modules, the support really stepped up. Initially, there were minor issues with the dialer tool that would occasionally freeze or lag, which made me wonder if I’d have to reach out often. However, after reporting the problem, the telephonic support team quickly followed up and provided some helpful guidance on troubleshooting. From then on, their assistance felt more proactive than reactive. Daily usage became smoother, and I noticed the automatic updates fixed some initial glitches I encountered. Invoicing and payment processing were also quite straightforward, and the explanations about the billing cycle made it easy to plan without surprises. Overall, it didn’t click immediately, but by the end of my first week, I felt confident in both the support and the software's reliability. The only slight reservation I have is that a bit more detailed onboarding guidance about calling tools might prevent early hiccups. Still, a solid experience day to day.