2 out of 52 of 5Verified customerSupport and communication
Support clearer before but this service has some good points too
Compared to other platforms I have used, the telephonic support here felt a bit slower to respond and not always very clear in explanations, which was frustrating at times. The representatives often needed multiple prompts before providing useful answers. However, I will admit the automatic updates worked seamlessly in the background, causing no disruptions to the software or training schedules. Also, the database feature integrated well with my workflow which was a bright spot. Overall, the support falls short of my previous experiences but other features like updates and database offer decent reliability.