Support clear but steps not always perfectly ordered
The telephonic support team was quite helpful and answered my questions clearly when I called. Their instructions were easy to follow and made the onboarding process less daunting. However, I felt that the order of steps during setup could have been a bit more logical. At times, I had to circle back to previous sections to fix something I missed initially. The invoicing and payment guidance came at a point where I was already deep into using the calling tools, which seemed late to me. Automatic updates worked well with minimal disruption, which was a relief. Overall, the support communication was good, but some adjustments to the sequence of onboarding might improve the flow. Despite this, I’m satisfied with how the team guided me every step, even if the layout was not perfectly streamlined.