Support clear but setup needed extra effort
The telephonic support team was quite helpful whenever I called, but I noticed a fair bit of figuring out had to be done on my own, especially during the initial setup phase. For instance, while the onboarding materials covered the basics well, certain specific dialing configurations weren't immediately obvious and required trial and error. The database feature integration also demanded some personal troubleshooting to align it with my existing workflow. This meant I had to spend extra time outside scheduled support calls to understand some aspects fully. Despite that, the responses from support were usually prompt and clear, which made me feel that the system overall is solid but could benefit from a more guided onboarding experience to reduce the initial confusion.