Support clarity had its ups and downs
I’ve explained the situation multiple times, and honestly, support was a mix. Sometimes, the telephonic help clarified things quickly and got me moving on where I was stuck, especially with the database integration questions. Other times, I got vague responses or had to follow up again because the first explanation wasn’t complete. The automatic updates introduced features that weren’t always described clearly beforehand, so I had to ask repeatedly to understand the implications. So there was good and bad in the way communication was handled. The sign-up process and invoicing were generally clear, which made getting started easier, but the ongoing support could have been more straightforward. Overall, the mix of helpful and unclear explanations made the experience kind of tiring over time and left me cautious about expecting quick resolutions on complicated topics.