2 out of 52 of 5Unverified experienceSupport and communication
Support chat was slower than expected
What surprised me was how slow the telephonic support was compared to what I anticipated. I expected more prompt answers, especially when dealing with software updates and technical issues. It did get the job done eventually, but often the wait times were longer than I felt reasonable. The assistance was polite, but sometimes lacked the detailed guidance I needed. On the plus side, the updates were automatic and worked quietly in the background without interrupting workflow. Still, the support process could use some improvement to meet the expectations set by their onboarding and training material.