Support chat stood out – good but a bit slower than hoped
When I signed up for WFHI, I expected fairly standard support, but the telephonic support turned out to be more involved than I thought. The representatives were patient and took the time to understand the issues I raised, which I appreciated because some of my questions were quite detailed. On the downside, sometimes it felt like the response times could have been quicker. Waiting on hold or for call-backs was occasionally frustrating when I needed immediate help during setup. The priority assistance feature I was promised worked well on a couple of occasions, though I can see it depends a lot on the timing and volume of queries at their end. Overall, the support felt genuine and fairly responsive in helping me understand the software and the dialer, just not lightning fast as I had hoped. I do feel that if they could shave off some of those wait times, the communication experience would match the solid quality I was hoping for when I signed up.