Support chat really helped, though initial delays were annoying
Hey, just wanted to say that the telephonic support ended up being quite a good experience after the initial confusion. At first, I was not sure if they would get back to me quickly, but the chat felt pretty seamless later on. I was glad they took the time to explain the dialer function without rushing me. It felt like they genuinely wanted to make sure I was okay and confident with the calling tools by the end of our conversations. I’m still figuring out some parts of the database and automation features, but the overall support was a big help. A minor thing is that I wish follow-up was a bit more consistent day-to-day, but we managed. I’m finding the automatic updates useful since I didn’t have to think about installing or patching anything. So yeah, I’d say the clarity about the calling workflows was the highlight in terms of support.