Support chahi thi flexible timing ke sath, par bas woh nahi mila
Maine socha tha ki jab se sign up karungi, support team mere kaam ke hours mein available hogi, lekin real mein ye bilkul alag tha. Mujhe lagta tha ki telephonic support easily reachable hoga jab mujhe urgent queries hongi, par mera experience bilkul disappointing raha. Support center ke timings mere work schedule se match nahi karte the, isliye app ke use mein jo confusion thi, wo solve nahi ho payi. Calls lagane par ya tickets raise karne par response time bohot lamba tha, jisse frustration badh gayi. In hours ke baahar support milna mushkil tha, aur mujhe lagta tha ki ye baat pehle clear kar deni chahiye thi onboarding ke waqt. Main expect kar rahi thi ki mera jo working pattern hai uske hisaab se solution milega, lekin actually mujhe support ke liye din bhar wait karna padta tha. Mere hisaab se agar working hours ke hisaab se flexible help mile toh kaafi behtar hota. Till now, mujhe lagta hai ki agar main dubara sign up karti bhi toh ye timing wale issues ko dhyan me rakhungi, warna support itna helpful nahi tha.