Support calls were just about okay
I had certain expectations about the level of support offered based on the information before signing up. Unfortunately, the reality did not quite match. The telephonic assistance was adequate in some cases but often it felt like the responses were generic and not fully tailored to the issues I faced. I did appreciate how the automatic updates remained fairly smooth and did not interrupt work noticeably, so that's one positive. However, the database feature seemed less intuitive than anticipated, making daily workflow a bit more cumbersome. Invoicing and payment process were straightforward, which met my expectations. The training sessions were less engaging than I hoped, lacking in detailed explanations at times. Overall, while there were a few okay aspects, I was somewhat disappointed that the support and communication did not meet the level I had assumed would be maintained. I believe clearer guidance and more proactive assistance would have improved my experience significantly. The software itself isn't fundamentally flawed but the accompanying support and training could use enhancement to fulfill what they promise initially.