support calls were helpful though response time was slow
Overall, I'm quite satisfied with the support and communication offered by WFHI, although there was a small hiccup with timing. To start, the telephonic support was accessible whenever I reached out, and the agents spoke clearly and patiently explained the software’s features. I especially valued the detail in which they walked me through the database and dialer functions—it made setup much easier than expected. On the downside, sometimes I had to wait longer than I anticipated before someone connected me on the call, which felt a little frustrating during busy workdays. That said, once I was connected, the focus and knowledge of the support team met and often exceeded what I hoped for. Another positive is that their communication was quite transparent; for example, automatic updates were flagged clearly, so I knew what was changing or being fixed. I also appreciated their follow-up after calls, confirming my concerns were resolved or if I needed further assistance. Though the wait times were a bit annoying, the quality of support itself overall made me glad I stayed on with them. So, I think with a quicker response time this service could be genuinely outstanding in how it supports remote work software users.