Support Calls Were Clear, But Delays Felt Lengthy
I found the telephonic support generally helpful and clear during my setup of the calling tools and initial onboarding. The team explained the dialer features well enough for me to get started, which really stood out and gave me some confidence. However, the overall communication sometimes lagged with longer wait times before callbacks, which made me doubt if I could rely fully on them in urgent moments. The updates on my ticket status could have been more frequent to alleviate that. By the end of my experience, I was moderately confident with the software itself since the explanations did help, but less so with the responsiveness of support. They did manage to clarify most questions but didn't quite feel consistent in keeping me in the loop. Still, the automatic updates on the dashboard were smooth and without hiccups, making the software side more reassuring than the support side. Overall, it was a mixed feeling of appreciation and slight frustration, but at least I knew what was working well.