Support calls usually lagged, but updates were steady
You consistently missed the mark with your telephonic support. Waiting times felt longer than expected on nearly every day I needed help. The representatives sometimes repeated information rather than addressing the real issue, which got frustrating fast. However, I must admit the automatic updates to the software were reliable. They didn’t disrupt my workflow and often improved the database integration quietly in the background. This contrast made it more noticeable how poor the day-to-day support experience was. If the support staff improved their response and problem-solving skills, I would reconsider my rating. Until then, though, the ongoing interruptions and the amount of effort I had to spend chasing solutions made daily use feel like a chore rather than convenience. I hope you understand why this middling review is honest and detailed - the tools part is okay, but communication and assistance could be way better.