Support calls took way longer than expected
I kept wondering why it took so much time to get through support each time I needed help. The waiting for a representative seemed endless, and when I finally got through, I sometimes had to repeat my issues multiple times because the person on the line didn't seem to have the full context. Maybe it was just me or the way I explained it, but it felt like a loop I couldn’t break. I also experienced delays in getting updates or clarifications for features like the calling tools or the dialer. That made me question if this was just the way their system operates or if there could be a better protocol behind the scenes. Sometimes I thought about giving up on trying to get help over the phone and instead fix problems myself, but the software’s intricacies made that difficult. I’m still unclear if the support model is genuinely slow or I just hit a rough patch. The total time spent across multiple calls was definitely more than I originally anticipated, making the experience less efficient than it should be.