Support calls resolved things faster than before
Switching to WFHI's support definitely improved how quickly my issues were addressed compared to previous tools I used. The telephonic support feels straightforward, focusing on fixing the problem rather than unnecessary back-and-forth. I appreciated the priority assistance that allowed me to get through despite my limited working hours. The only drawback was that sometimes the support staff needed clarification on technical points that I felt they could have come prepared for, which caused short pauses in the conversation. Overall, the onboarding was smooth, and the updates to their dialer were easier to adapt to than the older software's manual patches. The database integration was similar to what I had before, though some features could be streamlined for quicker data retrieval. Payments and invoicing were handled through the portal without hassle, which kept me from dealing with extra admin work too. This setup, with few minor exceptions, made remote workflow management simpler than my previous experience.