Support calls left me confident
My experience with WFHI's support during training was quite positive, leaving me confident by the end of the week. Initially, I felt a bit overwhelmed navigating through the onboarding flow and the calling tools' interface. However, each time I reached out via telephonic support, the team responded politely and with clear instructions, which steadily built my trust in their assistance. The database feature was initially confusing, but after a couple of guided calls, I grasped its functionality well. One small downside was that sometimes responses took a little longer than expected, which could be frustrating when I was working under time pressure. The automatic updates came through regularly, and while they kept the software current, the absence of detailed notes occasionally made understanding new features difficult. Sign-up and payment processes worked smoothly without any glitches, which was reassuring. Overall, the frequent, patient support calls helped reduce my apprehension, and by the end, I felt equipped to manage remote workflows more confidently. Thus, despite minor delays in communication, the specific helpfulness of the telephonic support really stood out in my experience. If you value responsive customer support during initial setup, this should serve you well. Yet, a bit more promptness in replies would improve the experience further.