Support calls karne mein kaafi mehnat lagi person-to-person
Main WFHI ki support aur communication ko samajhne ki koshish kar rahi thi, lekin jo timings the support team ke wah wo mere kaam ke actual hours se match nahi karte the. Jab mujhe help leni thi, toh mujhe multiple baar try karna pada kyunki woh usually 9 se 6 ke beech available rehte hain, jabki main mostly latter shifts mein online hoti hoon. Is wajah se main kaafi frustrated ho gayi thi, aur support se direct baat karna effort mangta tha. Emails aur messages ka jawab milne mein bhi kuch waqt lagta tha, jo ki chhoti queries ke liye bhi inconvenient laga. Mujhe laga ki thoda zyada flexible hona chahiye support system ko, taaki un logon ki madad ho sake jo different hours mein kaam karte hain. Overall, communication helpful hone ke bawajood, usse avail karna mere liye baar-baar koshish karne jaisa tha. Is effort ke wajah se mera zyada time waste hua, jabki ideally mujhe jaldi solution milna chahiye tha. Supporting technical problems ya payment ke sawalon ka jawab thoda slow milna disappointed karne wala tha. Aise mein main sochti hoon ki agar support hours thoda expand hongi toh user experience better hoga.