Support calls involved lots of waiting, but some helpful moments
My experience with the support and communication from WFHI has been rather frustrating mostly due to the amount of waiting involved. Often when I reached out telephonically with a query or issue, I was placed on hold for longer than I expected, which made the process time-consuming. Repetition was also a factor; in some calls I found myself having to explain the same problem multiple times before I felt truly understood. That said, when someone capable eventually picked up, the assistance provided was quite helpful and clarifying, so I can appreciate the value in that. The training sessions were fairly clear and provided good initial context about the software and database features. Sign-up and invoicing processes were handled smoothly, which was a positive aspect of my overall interaction. The software itself functioned well on a technical level, so my main disappointment remains with the communication flow rather than the product. I would希望 to see fewer repetitive steps and less waiting time in future updates to streamline the support experience. Despite the challenges, I acknowledge there were genuine positive moments where I felt the team was trying to help effectively.