Support calls had unexpected repeated info and some waiting
I reached out to WFHI telephonic support a few times to clarify aspects of the software and training. What surprised me was the amount of repetition during calls; I often had to repeat the background details multiple times despite earlier explanations. This added extra time to conversations and sometimes felt inefficient. Additionally, there were moments when I was placed on hold longer than anticipated before speaking to a support agent. On the positive side, once connected, the staff seemed knowledgeable and provided clear instructions about using the dialer and database. The automatic update questions I had were handled without needing further escalation. Sign-up and payment support queries were resolved in similar fashion with some procedural delays. Overall, the communication process was functional but the waiting and repeating parts were a bit more than I expected. It required some patience on my end to get through the support channels. I now plan to rely more on self-service resources unless it's necessary to call again.