Support calls had too much waiting and repeat info, unfortunately
At first, I thought the support team was going to be pretty responsive because they answered my call within a few minutes. However, once I started explaining my issues with the dialer and database features, I realized I had to repeat myself multiple times to different people. This was a bit tiring and took longer than I expected. On the bright side, the people I finally spoke with were friendly and tried to address the problems as best as they could, which I appreciated. The communication was a mix of helpful and frustrating, mainly because I had to keep waiting and reiterating my issue. What made it worse was that the automatic updates seemed unrelated to my particular questions, so I often felt a disconnect between what I wanted and what support was ready to guide me on. Unfortunately, that moment where I thought support might truly click and resolve everything just did not arrive for me. It was a slow, bumpy experience overall.