Support calls could take quite a long time
I've gone through probably a few rounds of telephonic support and honestly, the one thing that stuck out was the time each call took. Sometimes I waited quite a bit before someone picked up, which made starting conversations frustrating. Then, during the calls, I found myself repeating certain details more than I expected, like explaining the problem or where I was in the onboarding process. I'm not sure if it's because of how your system tracks prior calls, but it felt like a disconnect between conversations. I did appreciate that the support agents were polite and tried to help, but these delays and repetitions made the experience less smooth overall. I was hoping the process would feel quicker and more connected, especially when I needed timely answers to get my calling tools and database feature working well. Honestly, the time taken made me rethink using the support often; maybe I’ll rely more on written resources going forward. Still, I suppose the support itself was fine once I got through, but the whole waiting and repeating thing really added up.