Support calls baad bhi pura mess tha
Main jab WFHI telephonic support ko contact kiya tha, tab mujhe laga ki koi help milegi easily, par asli mein roz roz ki problems solve karna bada hi tricky nikla. Pehle toh sign-up mein ajeeb confusion tha, mujhe bar bar apna user ID aur payment details dena padta tha jo thoda irritating tha. Phir jab software mein dialer ka issue aaya, toh support wala banda baar baar call cut kar deta tha ya phir transfer kar deta kisi aur ko bina mere problem samjhe. Yeh delay aur incomplete communication se mera kaam kaafi ruk gaya. Har roz ka follow up karna parta tha, par response slow tha. Training bhi satisfactory nahi lagi kyunki basic queries ke jawab deri se mil rahe the. Mujhe lagta hai ki support system ko organize karne ki jarurat hai, warna jo bhi naya user hoga, woh frustrated feel karega jaise main kar raha tha. Is wajah se software use karna stressful ho gaya tha.