Support callback took way too long

Support callback took way too long

I found the telephonic support window somewhat misaligned with my actual work hours. Typically, I begin my remote work early morning, but the priority assistance didn’t start until mid-morning according to the schedule I noticed. I placed a few calls and messages regarding some queries about using the dialer tools effectively, but the callbacks or responses came well after I had finished my work session for the day. It was inconvenient since I rely on quick clarifications to keep workflows smooth. While the quality of support, when it finally arrives, is acceptable, the timing could be better suited to diverse workday schedules, especially for early risers or those working shifted hours.