Support callback salvaged a tricky moment
During the onboarding process, I got stuck configuring the dialer settings and couldn’t find a straightforward guide on how to fix the problem. For the first couple of hours, I struggled to get through via customer support phone lines and was left waiting without clear information on expected wait times. However, when I finally got a callback from the support team, they patiently walked me through the required steps on a call, which really helped resolve the issue smoothly. Aside from that moment, the general responsiveness was less consistent and slower than I hoped during the entire training period. There were additional times I sent emails that took days without replies, which made progressing frustrating at times. The training materials themselves were decent, but access to quick and reliable human support was important for me to keep moving forward. That specific callback was the one thing that saved me from giving up and showed that there are people on the other end who can assist if you catch them live. I wish that kind of response had been more reliable throughout the onboarding experience.