Support call was the only decent part
I switched to your platform because I wanted better support than what I used before, but honestly, that didn't happen. Your telephonic support felt slow and often confusing; I had to repeat my issues multiple times, which was frustrating compared to my previous provider. The onboarding process wasn’t smooth either. Setting up the dialer took longer than I expected because your instructions were either outdated or unclear. Even the database feature seems to lack integration options I had available before, so I can’t say your software streamlined anything for me. The automatic updates sometimes caused unexpected changes that disrupted my workflow, unlike more stable updates I was used to. However, I will admit that when I did finally get through via phone to support, the person was patient and helped me understand the steps to fix one issue. Still, overall, the experience did not meet my expectations based on past usage of similar tools. Your invoicing and payment process were straightforward enough, but that’s about it. I hoped for a more helpful communication and better software reliability, but it mostly fell short of what I had before.