4 out of 54 of 5Verified customerSupport and communication
Support call was quick but resolution took time
The telephonic support matched my expectations in terms of responsiveness; I was able to reach an agent fairly quickly without long waiting times. Their communication was clear and polite which made explaining my issue straightforward. However, while the call itself was effective, the actual resolution of my problem—related to the database syncing—took longer than I anticipated. There seemed to be a delay in the automated update process fixing the bug I reported, which meant I had to follow up more than once. Despite this hiccup, the quality of communication was solid throughout, and the support team stayed engaged until the matter was addressed.