Support call was frustrating, no clear help provided
The one moment that really stood out to me was a call I made to the telephonic support when I was stuck trying to use the calling tools properly. I expected that the support agent would guide me patiently and step-by-step, but instead, I felt rushed and left somewhat confused. There was a lot of back-and-forth, and I had to explain my issue multiple times without getting a clear resolution. Beyond that single call, I really didn’t get much assistance at any other time, which made me hesitant to try reaching out again. Onboarding was not very smooth either; I tried to figure out the database and dialer mostly on my own, and updates sometimes seemed to change things without clear explanation, which didn’t help. Payment and invoicing steps seemed fine on paper but weren’t supported by any useful guidance when I struggled. Overall, this experience has left me frustrated enough that I doubt I will seek help through telephonic support again, since the one chance I had felt wasted and didn’t improve my confidence with the system.