Support call wait times exceeded my expectations negatively
Before I started using the WFHI software and services, I expected the telephonic support to be somewhat responsive given the emphasis on priority assistance. However, I found that wait times on calls often exceeded what I felt was reasonable, which was disappointing given the cost paid for the service. When I did get through, the representatives were polite, but slow responses persisted during needs for clarifications, especially around using the dialer and database features. On the other hand, the invoicing and payment processes worked as expected, with clear instructions and prompt email confirmations. Despite the issues in communication response times, the automatic updates happened smoothly and software access had no downtime. While I can appreciate the software functionality, the support aspect did not quite meet my initial expectations and could benefit from a review to better match the quality promised to customers.