I reached out to telephonic support to resolve a couple of issues I encountered after the onboarding

I reached out to telephonic support to resolve a couple of issues I encountered after the onboarding

I reached out to telephonic support to resolve a couple of issues I encountered after the onboarding training. While the support representatives were polite and professional, the process took a bit longer than I hoped. It seemed some of the standard troubleshooting steps were repeated multiple times, which was slightly frustrating. However, the software itself performs well, and the automatic updates run smoothly without much disruption. The database feature integrates nicely with the calling tools, which is essential for my workflow. The payment process and invoicing were straightforward, which was a relief. Despite the extended call duration, I believe I will be able to manage more independently in the future, though I might still need occasional help. Overall, the support was effective but could be more efficient in handling customer inquiries timely.