Support call took just under 10 minutes
I contacted support to clarify a few points about the database and dialer features. The call was answered in less than two minutes, and the questions I had were addressed within a total call time of around ten minutes. They provided clear explanations and were able to guide me through some setup configurations over the phone without needing to escalate the issue. After the call, I felt confident that if I needed help again, getting assistance would likely be as straightforward. The updates to the software also proceeded without issue during the week I tested them. The invoicing and payment processes prior to that were handled smoothly and did not require any further input from me. Overall, the experience with telephonic support was efficient and straightforward, with no unnecessary delays or complications. I prefer such a no-nonsense approach and will continue using their services with this understanding of how communication is handled.