Support call took around 10 minutes, rest was fine
I remember one specific incident when I had to call support because I wanted to understand a feature of the dialer tool better. The call itself lasted about 10 minutes, and during this time, I had to explain my issue a couple of times because the representative needed clarification. This was a bit frustrating. However, at other times when I used telephonic support or the chat service, the wait times were minimal and response was prompt. The automatic updates applied on the software were smooth and didn't require any manual intervention, which was really convenient. I found the database feature quite well integrated into my workflow; it helped me store contacts efficiently and align them to my remote tasks. The onboarding and the initial training sessions were thorough, and I was able to navigate the software fairly quickly. Signing up and completing the payment details was straightforward enough and I received timely invoices that detailed everything clearly. So, despite the longer call on one occasion, generally the communication and support felt adequate. The system could definitely benefit from fewer rounds of clarification during calls, but overall the experience of support and service was positive.