Support call that just didn’t help at all
I really hoped the support through the call would be better than what I'd experienced elsewhere, but it was quite the opposite. There was this one moment when I called to clarify an issue with the dialer tool not syncing properly with the database feature. The representative seemed distracted and gave me half-answers without actually solving the problem. The entire interaction felt frustrating and left me questioning if the training was insufficient or if the support team simply couldn’t help. Other times, the response was slow or the instructions unclear, which is disappointing considering what I had hoped for from a paid software and training service. Whenever I reached out, it just felt like hitting a brick wall instead of getting the assistance I needed.