1 out of 51 of 5Unverified experienceSupport and communication
Support call tha wo sabse bekar moment tha
Mera lagta hai ki support aur communication system mein bada gap hai. Jab mujhe ek baar help chahiye thi, toh telephonic support ke ek particular call ne mera bharosa tod diya. Agent ke response mein delay tha aur lagta tha ki unhe meri problem samajh mein nahi aa rahi thi. Baaki ke support experience kuch zyada yaad nahi reh paye, matlab kahi na kahi mujhe hamesha ye sochna padta hai ki next time jab mujhe madad chahiye hogi toh shayad wahi frustration dobara milegi. Training theek thi, lekin jab real issue aata hai toh support system itna reliable nahi lagta. Mujhe lagta hai ki agar is conversation ka response better hota toh main aage bhi wo service lena chahti thi, par abhi doubt rehta hai.