Support call steps were all over the place except for the callback feature
I tried reaching support to resolve a setup issue with the WFHI dialer tool and found the communication to be quite disorganized. First, I was put on hold for longer than expected without any information about wait times. Then, when I finally spoke to someone, they asked me to restart the software, which I had already done multiple times. Next, the representative wanted me to update the software manually, despite automatic updates being enabled. It felt like the steps weren’t well sequenced for troubleshooting at all. What stood out was that after the initial confusion, the callback feature was really helpful. Instead of keeping me waiting on the line, I got a timely call back as promised, which gave me some relief. However, the overall experience made me question how prepared the support team is to handle problems systematically. On the plus side, the database itself worked fine throughout this period, and the invoicing system was precise without causing additional issues. Still, the support interaction did add unnecessary frustration.